Refund Policy
How can I cancel or make changes to my order?
WeĀ aim to fulfill orders as quickly as possible. Please notify us atĀ hello@cocoandsoy.comĀ within 24-48 hours of placing your order with any changes to your order. These changes include adding/changingĀ items (unfortunately we can not remove a product from your order once you place your order), billing or shipping address update, and shipping method change. Please verify all information is correct before purchasing.Ā
What if I don't love my candle, can I exchange it?
We understand ordering candles online can be a challenge, and weĀ appreciate all of our customers.Ā All products are made to order with lots of love, but we want our customers to love their products. As a result, we urge you to please take the time to read each candle's scent description. We also welcome you to reach out to us with questions and scent recommendations. We do not offer refunds; however, if you received your candle and don't love the scent, we offer store credit which can be used towards a futureĀ purchase.Ā You must contact usĀ atĀ hello@cocoandsoy.comĀ within 7 days of receiving your items.Ā
What about final sale items?Ā
Sales or discounted purchases are FINAL SALE and cannot be returned.
What if I receiveĀ a broken jar or defective item?
As much as we try to avoid it, unfortunately, mistakes do happen! Please inspect your order upon reception and contact us immediately within 7 days ofĀ delivery so that we can evaluate the issue and make it right.Ā Contact us atĀ hello@cocoandsoy.comĀ withĀ a clear picture of the defect or damaged itemĀ andĀ theĀ order number.Ā If you have received a defective item, we will gladly replace it. Defective items can be exchanged for the same type of product.